(What is important to us)

Participation

We are committed to the participation of our customers their families and carers to develop accessible services to meet their needs and aspirations.

Enabling communities, changing lives

We support and influence strategies locally and nationally that lead to changing the lives of our customers as equal citizens within their communities.

Person centred services

We place our customers in control of planning and reviewing their goals and outcomes that are right for them.

Quality Services

We provide information advice and guidance, whilst delivering services that are safe, and meet the needs of all our stakeholders.

Removing barriers

We work with partners to provide our customers activities in learning life and social skills leading to volunteering, employment and independence.

Respecting diversity

We work with all people, regardless of their differences to us.

End Goals (How we will achieve our ambition)

• Customers achieve their agreed goals for wellbeing, skills leading to employment and independence.
• Customers experience safe services
• People are enabled to make positive changes in the lives of our customers

Means Goals (How we will reach our end goals)

• We provide excellent quality, evidence-based, safe services which promote progression and inclusion
• We involve customers in planning their support and in improving services
• We work with partner organisations to improve their services for our customers
• We value and develop our workforce and those supporting us
• We improve our services through learning, evaluation and innovation
• We provide efficient and sustainable services
• We govern our Charity effectively and meet our quality standards’ requirements